at unspiral, we care deeply about your privacy and emotional safety. this privacy policy describes what information we collect, how we use it, and the steps we take to protect it.

by using unspiral, you agree to this policy.

1. information we collect

we collect only the information needed to provide safe, personalized support.

a. personal/account information

if you sign up or contact us, we may collect limited identifiers such as:

• email address (for login or support) - apple id/google or other
• account preferences
• user id/name for account management

we do not require full names or sensitive personal identifiers unless voluntarily provided.

b. emotional & wellness data

you may share information such as:

• reflections, journal entries, or chat messages
• self-reported moods or emotions
• goals, coping habits, and wellbeing progress

these are used only to personalize your unspiral experience and (if you choose) provide anonymized context to a licensed coach.

c. technical & usage data

we may collect limited analytics to improve performance:

• session duration, interactions and activity patterns
• device type and os version
• crash logs and diagnostic data

all usage data is stored in anonymized or aggregated form.

d. payment data

if you subscribe to a paid tier, billing is processed securely by third-party providers. unspiral does not store or process your credit card details.

2. how we use your information

we use collected data to:

• deliver and personalize ai-guided emotional support
• facilitate secure, context-aware handoffs to verified coaches
• maintain and improve our app's reliability, security, and functionality
• send relevant updates or resources (only if you've opted in)
• ensure compliance with applicable laws and policies

3. sharing & disclosure

your information is never sold and only shared under strict privacy protections:

• with professionals: only anonymized summaries are shared if you choose to connect with a human coach.
• with service providers: for secure hosting, data analytics, and payment processing — all bound by confidentiality agreements.
• for legal compliance: if required by law or to protect the safety of users and the platform.

we do not share identifiable personal data with advertisers or external partners.

4. data security

we follow industry best practices to safeguard your data:

• encryption in transit (tls 1.2+) and at rest
• strict access control for authorized staff only
• regular audits and vulnerability assessments
• segregated storage for anonymized session data

even though unspiral is not a hipaa-covered entity, we apply equivalent technical standards for your privacy and confidentiality.

5. your rights & choices

you can:

• access or delete your data anytime by contacting support
• control what you share with ai or professionals
• opt out of communications at any time

once deleted, your data cannot be recovered.

6. children's privacy

unspiral is not intended for users under age 18. we do not knowingly collect data from minors under this age.

7. updates to this policy

we may update this privacy policy occasionally. if significant changes are made, we will notify you through the app, email, or website notice. continued use of unspiral means you accept the updated terms.

contact us

for privacy questions, concerns, or requests, contact:

📧 support@unspiral.org